Cellmetry · Help

How can we help?

For help with the iPhone app, your account, or a connected Tesla, email [email protected]. Include your app version, iPhone model, and what happened. Never send passwords or sign-in codes.

Signing in

Use the same sign-in method you used to create your Cellmetry account. For an email and password account, use the password reset option on the sign-in screen if you have forgotten your password.

Connecting your Tesla

Add your vehicle in Cellmetry and follow the Tesla authorization and pairing steps. Your car must support Tesla Fleet Telemetry. If setup stops, send us the error message and vehicle model so we can help.

Missing or delayed data

Data depends on your vehicle reporting telemetry. A sleeping or offline car may not send new readings. Check the last update time and connection status before reporting a gap. Cellmetry records data after connection; it cannot retrieve earlier trips from Tesla.

Your account and data

You can delete your account in the app from Settings, then Delete account. For a data export or privacy question, email [email protected]. The Privacy Policy explains what is deleted. Deleting your account erases your account and your cars' VINs, names, notes and labels. Recorded measurements stay as research data, no longer linked to your account or your cars' VINs.